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Communication is Key during a Commercial Building Cleanup

2/19/2019 (Permalink)

Commercial Communication is Key during a Commercial Building Cleanup Commercial refrigerator caught on fire and left smoke and fire extinguisher residue on the kitchen surfaces in Louisville, Ohio.

Having a fire in your home or business is a very traumatic experience. SERVPRO of South & East Stark County believes that communication to our customers is very IMPORTANT! We take the following steps to insure good communication:

  • We will listen to the recollection of the event and any personal concerns regarding the restoration process.
  • We will provide step by step instruction on our effective cleaning and restoration process.
  • We provide the proper paper-work so our customers know what we are saying is true.
  • We will pretest the damaged areas with our customers present, so you can see the results for themselves.

SERVPRO of South & East Stark County believes that communication with our customers is key to keeping our customers free of stress. Call SERVPRO of South & East Stark County at 330-823-4088 to clean up and restore your fire damage.

Customer Service is Important in Fire Damage Restoration

2/19/2019 (Permalink)

Fire Damage Customer Service is Important in Fire Damage Restoration Fire damage to a home in Minerva, Ohio.

After a fire has destroyed your home in the Minerva, Ohio area the next step is to call in a professional mitigation company to start the cleanup and restoration process. When choosing a company, it is important to find one with a reliable and certified team. SERVPRO of South & East Stark County believes in the importance of customer service to our customers.

  • Our crews arrive on site the day that our office has been called. We scope the work with the customer and explain the restoration process to them.
  • Our crews will perform any emergency services to limit secondary damages to property.
  • We will Identify what can be restored. We will determine what items must be replaced, what items can be cleaned, and what items are questionable, as well as what items do not need cleaning.
  • We will contact the adjuster to go over scope of work.
  • Our crews are properly dressed in our SERVPRO hero uniform and are IICRC certified to preform the job duties that have been determined.
  • Satisfying our customers is a priority from the initial inspection of the loss site to a final walk through of the restored site.

Call SERVPRO of South & East Stark County at 330-823-4088 to clean up and restore your fire damage.

Common Causes of House Fires

2/13/2019 (Permalink)

Fire Damage Common Causes of House Fires A candle that was left unattended caused this house fire in New Philadelphia, Ohio.

5 most common causes of house fires

House Fires can be detrimental to your home and your family in New Philadelphia, Ohio. They can be caused by anything ranging from cooking to candles and you never know when they are going to happen. In order to ensure that your house does not catch fire below are a list of the five most common causes of house fires and how to prevent them.  

  1. Cooking: Cooking is the number one cause of house fires. This is mainly due to individuals leaving a hot stove or oven unattended.  To prevent a house fire always stay in the same room which you are cooking and if you need to leave have someone watch the stove.
  2. Heating: As the second leading cause of house fires unmaintained heating and space heaters caused 54,030 house fires from 2011-2015. To prevent a fire in your house have an inspector look and clean your heating equipment yearly. In regards to space heaters, keep them 3 feet from anything that can easily catch fire such as clothes, blankets, curtains or furniture. When you are not home make sure to turn the space heaters off.
  3. Smoking in bedrooms: Smoking is the number one leading cause of fire related deaths in the US. To prevent house fires and fatalities do not smoke in bedroom areas and reduce smoking in common house areas. Smoking outside will ensure most safety. Check to make sure the butt of a cigarette is completely out before leaving. If a smoker seems unimpaired or tired watch them to guarantee safety.
  4. Electrical Equipment: Electrical Equipment causes on average $1 billion in property loss each year. It can be caused by a variety of electrical aspects including appliances, frayed wires, and light bulbs. To prevent a fire in your house and property loss have an electrician handle all electrical projects. Make sure appliances are correctly taken care of along with frayed and damaged cords are removed and thrown away to refrain from overloading outlets and use bulbs with proper wattages.
  5. Candles: Candles are a great way of decorating your home, but if not taken care of properly can cause on average 35 house fires a day and can lead to death. In order to prevent your house from catching on fire do not leave candles unattended and put them out before you go to bed or leave your house. Make sure when placing candles to keep them away from flammable surfaces.

If you do have a house fire call SERVPRO of South & East Stark County at 330-823-4088 and we will restore and clean your property. It will be “Like it never even happened.”

Protect Yourself from Storm Chasers in Canton, Ohio

2/13/2019 (Permalink)

Storm Damage Protect Yourself from Storm Chasers in Canton, Ohio SERVPRO of South & East Stark County Team!

How to protect yourself from storm chasers this season.

When storms roll in so do the storm chasers. The term storm chasers not only refers to the individuals who chase the storm for footage and research, but also the individuals who chase the wreckage. These people often are contractors that give perception of kind and helpful; however, they often solicitors that want to scam the victims of the storm for a quick buck. Not all storm chasers are scammers, but many lack the proper licensing, offer quick fixes, or make promises they can’t deliver. Make sure if a storm rolls into your area to remember these steps to protect yourself from being scammed.

  1. Avoid Door to Door Solicitors - Scammers often follow the storm and come to you when you feel like a victim and try to be helpful.
  2. Be present for all property inspections - Corrupt contractors often cause fake storm damage to your home to increase the price.
  3. Get multiple estimates - Do not take the first price offered, but do not take the cheapest. It is best to get three estimates and choose the company that will be right for you and that you feel comfortable with.
  4. Research companies - Find businesses you can trust. Check your state or provincial government agency responsible for registering and/or licensing contractors or even get references from friends and relatives.
  5. Check License - Contact your community's local licensing board and state attorney general's office to check for complaints and disciplinary actions.
  6. Be wary of places you cannot see - The corrupt contractors may cause damage to areas not visible to you to raise the price.
  7. Avoid large down payments - A contractor may ask for a down payment, but pay attention if they want a large deposit or cash payment that's more than 1/3 of the job's total cost. It is safer to withhold at least 10 percent until the job is completed to your satisfaction.
  8. Be proactive not reactive - Do not take an offer that may be a good price, but you have to accept on the spot. Do your research and find a reliable company.
  9. Know your contracts rights - You can cancel a contract within three business days if you signed it based on the contractor's visit to your home. After natural disasters, state or local officials may extend that time frame. Remember to not sign a contract with blank spaces and always obtain an original copy with both party's signatures.
  10. Permits - Be sure the company pulls necessary building permits before starting work, and verify that the name on the permit matches the company name.

Follow these and you will be much more likely to survive the scamming that follows a  storm. To avoid scamming, please call SERVPRO of South & East Stark County at 330-823-4088 and we will get the job done in a efficient way that will leave you content with your home. 

Frozen Pipes in Commercial Building

2/1/2019 (Permalink)

Commercial Frozen Pipes in Commercial Building Commercial Building Water Loss from a Pipe Break in Louisville, Ohio

Frozen pipes are inevitable when below zero temperatures are ongoing for days. It may be difficult to know what to do to prevent pipes to freeze and break and water damage to be the end result to your commercial building.  

Leave Indoor Faucets Dripping

When a hard freeze hits Alliance, OH, you can let the kitchen and bathroom faucets drip overnight. While this can be helpful, it’s not the only thing you need to do to save your building from freezing pipes and potential flooding. You must also protect your outdoor water lines and other plumbing in your business. 


Turn heat on to the whole building or use heat tape

Turning on your heat to the whole building and keeping doors open will help pipes from freezing. You can also use tools like heat tape and other insulation to keep those pipes from bursting. This tape allows you to heat the parts of the building without worrying about frozen pipes. 

Frozen pipes can wreak havoc on businesses in Alliance, Oh. If a pipe in your building bursts, be sure to call a professional restoration company to help with clean up.

Visit SERVPRO of S&E Stark County at 330-823-4088 or visit our website http://www.SERVPROsoutheaststarkcounty.com/ for more information about commercial restoration.

Fire Restoration Procedures

1/25/2019 (Permalink)

Fire Damage Fire Restoration Procedures Soot damage tiles in a home in Louisville, Ohio.

Calling a professional restoration company is important after having a devastating fire in your home. Cleaning and restoration services will normally reduce the costs of a fire damage claim. An adjuster along with the restoration company will determine the scope of work and deciding to restore or replace your items. The most expensive option for the insurance adjuster is replacement, since the damaged item is disposed of and replaced with a new item. Another costly option is having to repaint, reupholstering furniture, or refinishing wood contents. Cleaning and restoration services are usually only a fraction of the cost of replacing. Our SERVPRO of S&E Stark County crews often can apply the principles and elements of cleaning to restore materials to preloss condition and lessen the loss expense of the fire claim.

Following are the basic principles of cleaning contents and structures to preloss condition.

  • Locate smoke residues by carefully inspecting the affected area. The inspection will start near the source of the fire and trace how far smoke moved through the structure.
  • Identify the type of residues. Different types of smoke residues can exist in the same loss environment. SERVPRO will select a cleaning method that will effectively remove the type of smoke residues present.
  • Identify the type of surface. The type of surface determines which cleaning methods and products are safe to use on that surface. SERVPRO must be careful to preserve the material or surface being cleaned, and some materials may be unrestorable because they cannot withstand the cleaning process.
  • Capture and remove residues. Smoke residues bond with surfaces they contact. SERVPRO uses dry and wet cleaning processes to release and carry residue particles away from the affected surface.
  • Dispose of residues. SERVPRO will properly dispose of debris and cleaning waste.

To find out more about the techniques, chemicals and procedures that SERVPRO of S&E Stark County uses visit our website at www.SERVPROsoutheaststarkcounty.com. If you have had a fire and need a restoration company, call us today at 330-823-4088.

Pipe Bursts from Cold Weather in Alliance, Ohio

1/24/2019 (Permalink)

Water Damage Pipe Bursts from Cold Weather in Alliance, Ohio Burst pipe in a basement in Stark County caused severe water damage.

Finding yourself in the situation of a burst pipe can be nerve-racking for a homeowner in Alliance, Ohio. This unwanted situation becomes more likely as the temperature drops. A burst pipe occurs when the water temperature drops and freezes over. The ice leads to a build up of pressure which causes the pipe to burst. When a pipe bursts the water can flood your home while causing damage to your walls and flooring. Fortunately, there are many ways for homeowners and maintenance professions to prevent pipe bursts.

When preventing pipe bursts it is important to take care of both the inside and outside of your house.

Inside:

  • Sufficient insulation is key in order to protect pipes in unheated areas: attics, garages, and crawl spaces.
  • Open cabinets throughout your house such as in the kitchen or bathrooms to allow more heat circulation in areas pipes are likely to burst.

Outside:

  • Caulking to seal pipes to ensure no leaks is important in prevention.
  • Insulate and cover all exterior water accesses that can not be turned off such as faucets and hoses.

If you travel in the winter or leave your home for a long period of time it is dire to take extra steps to prevent burst pipes.

  • Before you leave lower the thermostat, do not turn it off. A safe temperature can be set at 55 degrees or higher.
  • Letting your faucets drip at a slow rate can keep water running which lowers the chance of your pipes freezing.


If your pipes unfortunately burst call SERVPRO of South & East Stark County at 330-823-4088  and we will restore and clean your property. It will be “Like it never even happened.”

Winter Storm Damage to Your Home

1/18/2019 (Permalink)

Storm Damage Winter Storm Damage to Your Home Our crews are available 24/7. Our trucks are ready for the snow!

Winter Storm Damage

The snow storm is coming! All the weather meteorologists are predicting a blizzard for Northeast Ohio this weekend. What can happen to your home if we have freezing rain, heavy snow or an arctic blast? When dealing with blizzards, lake effect storms and snow squalls, damage to your home can include roof and structural damage from heavy snow as well as damage to fascia, exterior pipes and siding.

During these intense winter storms ice dams can also happen. An ice dam is a ridge of ice that forms at the edge of your roof and prevents melting snow from draining off the roof. The water can seep into your home and cause damage to your walls, ceilings, insulation and other areas.

It is important to be very cautious during an ice and wind storm. The storms can leave a quarter of an inch of ice on surfaces. The weight of the ice can cause roofs to collapse, trees to break and fall and even power lines to snap. Being prepared before the storms is essential. Get your supplies beforehand and stay home during the storm. Get plenty of food, water, snow shovels, salt, candles, flash lights and a weather radio are a few supplies to have on hand.

If you have a water damage from an ice dam or shingles blown off or damaged from the heavy snow, please call SERVPRO of S&E Stark County to restore your home at 330-497-4600 or visit or webstie www.SERVPROsoutheaststarkcounty.com

SERVPRO of S&E Stark County Restores after Storm Damage

1/17/2019 (Permalink)

Storm Damage SERVPRO of S&E Stark County Restores after Storm Damage SERVPRO of S&E Stark County equipment ready to be placed in a flooded basement in Alliance, Ohio.

SERVPRO of S&E Stark County is a locally owned and operated company specializing in storm and flood damage restoration and cleanup. Our crews are highly trained and certified to restore your property to preloss storm condition.

Faster Response

Our crews respond promptly to all calls, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When heavy rain, snow storm, tornadoes and hail storms hit your hometown of Louisville, Alliance, Canton, Minerva, Navarre, New Philadelphia and other cities in Stark County we can scale our resources to handle a large storm or flooding disaster. SERVPRO of S&E Stark County can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams.

Have Storm or Flood Damage? Call  SERVPRO of S&E Stark County at 330-823-4088

Soot and Smoke Damage? Call SERVPRO of S&E Stark County

1/17/2019 (Permalink)

Fire Damage Soot and Smoke Damage? Call SERVPRO of S&E Stark County Soot Damage to a Bathroom in Canton, Ohio

Soot and Smoke Damage?

If you have experienced a fire damage in your home or place of business, it is important to take the proper steps to clean your environment properly before returning to it. You may feel that you have lost value in your property as well as your personal belongings. Most likely feeling very overwhelmed during a fire disaster and there is no way of recovering from what has just occurred. It is important to call a restoration company quickly to restore and rebuild your home or business before further damage happens.

Not only does fire burn your structure and your belongings and leaves behind soot damage, but smoke damage can be just as destructive. It is important to remove all smoke damage for the health of you, your family or coworkers. Smoke Damage usually consists of our crews purifying the air using an air scrubber that is designed to draw in the smoke from the surrounding environment and pass it through the filters, effectively scrubbing the air and removing any contaminants.  

Soot damage is going to cause you problems if it is not tended to with urgency and removed by professionals so that further damage will not arise. Our team of professionals are trained and certified to clean up and restore residential home and commercial properties from fire, soot and smoke damage. It may sound like a tough job, but that is what the crews of SERVPRO of S&E Stark County professionals are here to do. If you happen to be live in Canton, Alliance, Louisville or other cities in Stark County, then know that you will find peace in knowing that the living areas of your home or the workplace will be tended to by a group of professionals who constantly strive to be the best in our field.

SERVPRO of S&E Stark County has some great tips on what to do if you have a fire loss. Click here to read about our safety tips.  

Visit www.SERVPROsoutheaststarkcounty.com for more information on fire loss or call 330-823-4088.